SturDaVinci Art Tools | Contact | Support

Contact Support

General Questions

We're excited to share that a Support section is in the works to better help you. Until then, any technical issues can be addressed by emailing our Support team.

- Email Support -

Forum

We're always looking for opportunities to better your experience. Any feedback that you have for us is more than welcome. Make sure to include links to issues you encounter so that we can effectively make those changes for you and others.

Support Question

We do our best to get back to you in a timely manner. If you're having issues, we want to solve them. Our FAQ section below is in evolution. Help us make it better. Send us your requested additions.

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Frequently Asked Questions

My Downloads

Once your purchase has been completed, there are two ways for you to begin downloading your purchase.

 

Option 1: Emailed Receipt

Check your email.
All purchases will receive a receipt email after the purchase has been completed.
Links
Receipt links have a 24 hour expiration from the date of receipt.
I never received an email.
Often times, our customer’s email inboxes flag our address as spam. Be sure to check your Junk folder for this receipt.
The email is not in my junk folder.
See ‘The links from my receipt email won’t open anymore.’ for all available download link options.

 

Option 2: My Account or Purchase History

Accessing 'My Account' or 'Purchase History'.
See ‘The links from my receipt email won’t open anymore.’ for all available download link options.

 

If you encounter any further issues, please email Support at support@sturdavinci.com.

Category: My Downloads

Anytime you purchase online from SturDaVinci Art Tools, a receipt will be emailed to you that includes links to the product that you purchased.

The links in this email expire 24 hours from the date of the receipt.

However, you can access these download links and any previous purchases that you have made via your account profile.

 

Here are a few different ways you can access:

Option 1: My Account

Log in.
Log into your account. If you’re unsure of where to go, here is a link: http://sturdavinci.com/login/
Open 'My Account'
Hover over the Login menu. A drop-down will appear. Click on ‘My Account’.
Direct Access
You can also access ‘My Account’ directly using the following link. Link: http://www.sturdavinci.com/my-account/

 

Option 2: Purchase History

Log in.
Log into your account. If you’re unsure of where to go, here is a link: http://sturdavinci.com/login/
Open 'Purchase History'
Hover over the Login menu. A drop-down will appear. Click on ‘Purchase History’.
Direct Access
You can also access ‘Purchase History’ directly using the following link. Link: http://www.sturdavinci.comcheckout/purchase-history/

 

If you encounter any further issues, please email Support at support@sturdavinci.com.

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