General Questions
We're excited to share that a Support section is in the works to better help you. Until then, any technical issues can be addressed by emailing our Support team.
Support Question
We do our best to get back to you in a timely manner. If you're having issues, we want to solve them. Our FAQ section below is in evolution. Help us make it better. Send us your requested additions.
Frequently Asked Questions
My Downloads
Once your purchase has been completed, there are two ways for you to begin downloading your purchase.
Option 1: Emailed Receipt
Option 2: My Account or Purchase History
If you encounter any further issues, please email Support at support@sturdavinci.com.
Anytime you purchase online from SturDaVinci Art Tools, a receipt will be emailed to you that includes links to the product that you purchased.
The links in this email expire 24 hours from the date of the receipt.
However, you can access these download links and any previous purchases that you have made via your account profile.
Here are a few different ways you can access:
Option 1: My Account
Option 2: Purchase History
If you encounter any further issues, please email Support at support@sturdavinci.com.